Effective Date: 13th November 2013
Last Updated: 17th October 2025

At Eazy Garden Limited (Company Registration: 08771038), we are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website and services.

Who We Are

Eazy Garden Limited
Dana House, Spinneys Lane
Ferndown, Dorset
BH22 9BZ
Email: info@eazygarden.co.uk
Website: www.eazygarden.co.uk

We are the data controller responsible for your personal information. If you have any questions about this policy or how we handle your data, please contact us using the details above.

Information We Collect

We may collect and process the following personal information about you:

• Contact Information: Name, job title, email address, phone number, and postal address

• Demographic Information: Postcode, preferences, and interests

• Service Information: Details about your property, garden requirements, and service preferences

• Communication Records: Correspondence with us via email, phone, or other channels

• Survey and Feedback Data: Responses to customer surveys and feedback forms

• Website Usage Data: Information about how you use our website, including IP address, browser type, and pages visited

How We Collect Your Information

We collect information when you:

• Fill in forms on our website or contact us directly

• Request a quote or book our services

• Subscribe to our newsletter or marketing communications

• Participate in surveys or provide feedback

• Interact with our website (through cookies and similar technologies)

• Engage with us on social media platforms

Legal Basis and How We Use Your Information

We process your personal data lawfully under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. We use your information for the following purposes:

• Service Delivery: To provide garden maintenance, landscaping, and consultancy services you’ve requested (contractual necessity)

• Communication: To respond to your enquiries and keep you updated about your service (contractual necessity and legitimate interests)

• Marketing: To send you information about our services, special offers, and gardening tips (with your consent or legitimate interests)

• Business Improvement: To improve our services, website, and customer experience (legitimate interests)

• Record Keeping: To maintain accurate business records and accounts (legal obligation and legitimate interests)

• Market Research: To understand customer needs and preferences (legitimate interests, with your consent where required)

Marketing Communications

With your permission, we may send you promotional emails about our services, seasonal gardening tips, special offers, and other information we think may interest you.

You can opt out at any time by:

• Clicking the “unsubscribe” link in any marketing email

• Emailing us at info@eazygarden.co.uk

• Writing to us at the address above

• Updating your preferences when filling in forms on our website

How We Share Your Information

We respect your privacy and will never sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with:

• Service Providers: Trusted third-party companies that help us operate our business (e.g., payment processors, email marketing platforms, cloud storage providers)

• Specialist Contractors: When necessary to deliver services you’ve requested (e.g., tree surgeons for arboricultural work)

• Legal Authorities: When required by law or to protect our legal rights

All third parties are required to keep your information secure and use it only for the purposes we specify.

Data Security

We take the security of your personal information seriously. We have implemented appropriate physical, electronic, and managerial measures to safeguard and secure your data, including:

• Secure servers and encrypted data transmission

• Access controls limiting who can view your information

• Regular security assessments and updates

• Staff training on data protection and confidentiality

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you promptly of any data breaches as required by law.

Cookies and Website Analytics

Our website uses cookies—small text files stored on your device—to enhance your browsing experience and help us improve our website.

We use cookies to:

• Remember your preferences and settings

• Understand how visitors use our website

• Analyse web traffic and identify popular pages

• Improve website functionality and user experience

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly

• Analytics Cookies: Help us understand how visitors interact with our website

• Functional Cookies: Remember your preferences for a better experience

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website. For more information, visit www.aboutcookies.org.

Data Retention

We will only keep your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• Active Customers: For the duration of our business relationship and up to 7 years after for accounting and legal purposes

• Marketing Contacts: Until you unsubscribe or request deletion

• Enquiries: Up to 2 years if no service is provided

Your Rights

Under data protection law, you have the following rights:

• Access: Request a copy of the personal information we hold about you

• Correction: Ask us to correct inaccurate or incomplete information

• Erasure: Request deletion of your personal data (subject to legal obligations)

• Restriction: Ask us to limit how we use your information

• Portability: Receive your data in a structured, commonly used format

• Objection: Object to processing based on legitimate interests or for direct marketing

• Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us at info@eazygarden.co.uk or write to us at the address above. We will respond within one month.

Third-Party Websites

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of these sites. When you leave our website, we encourage you to review the privacy policy of any site you visit.

Children’s Privacy

Our services are not directed at children under 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new “Last Updated” date. Please review this page periodically to stay informed.

Questions and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@eazygarden.co.uk
Phone: [Insert phone number]
Post: Eazy Garden Limited, Dana House, Spinneys Lane, Ferndown, Dorset, BH22 9BZ

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority:

ICO Website: www.ico.org.uk
ICO Helpline: 0303 123 1113

This Privacy Policy demonstrates Eazy Garden Limited’s commitment to protecting your privacy and complying with UK data protection legislation.